Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    • Customization and installation.
    • Support for third party software and plugins.

How to Use Our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: axiom.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to Finde a Purchase Key

  1. Open the “downloads” tab in your account.
  2. Find our theme in the list of products.
  3. Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

meet our team

ThemeRex is a studio that aims to make their user’s experience easier and much more pleasant.
Audrey Franklin
Audrey Franklin
Co-Founder / CEO
Mitchell Miller
Mitchell Miller
Co-Founder / CEO
Monica Moreno
Monica Moreno
Co-Founder / CEO

Testimonials

I purchased the white dress from you for a special occasion for my lovely daughter. On the day my daughter wore it she looked like an angel. Thank you so much for helping us to make her day so special.

It is my favorite place to shop for children’s clothes because I know that I can always find unique, fashionable, and affordable clothing for my children. There are always many varieties of clothing from which to choose.

I would like to thank you for the great service and quick shipping I received whilst shopping, the staff were extremely helpful and pleasant and I will definitely be recommending you to my friends.